Help, my Internet is down and I can’t get it back up!

Help, my Internet is down and I can’t get it back up!
Most families I know have no idea what’s going on outside their computer when it comes to Wi-Fi, cable, DSL, etc. It’s a frustrating black hole of technology that is yet just another thing to have to learn. Just the other day my neighbor was having problems connecting to the Internet. She was frustrated beyond ...